These “Terms and Conditions” shall form part of the legally binding agreement between you (Member) and Robinsons Incorporated (RI), through its Customer Relationship Management Division, in accordance with the Robinsons Rewards Program (Program). Use of the Robinsons Rewards Card (Card) is conditioned on your acceptance without variation of the Terms and Conditions set out herein which RI may vary from time to time at its sole discretion with or without notice. Your signature herein and your use of this Card in all participating Robinsons Retail Stores (Stores) and partner establishments constitute your express consent to all the Terms and Conditions as stated herein.
CARD APPLICATION and MEMBERSHIP
All legitimate Philippine residents with a valid Philippine government issued ID or Barangay Certificate are qualified to avail of the Card of the Program. For applicants below 18 years old and at least 15 years of age, a School ID may be presented in lieu of a valid Philippine government issued ID, together with the written express consent of a parent or legal guardian and proof of relationship in order to validate the application. Signature of parent or legal guardian appearing in the application signifies the express consent required which includes authority for the minor to redeem points earned by his/her Card without parent or legal guardian’s presence.
Membership in the Program shall be valid for two (2) years from date of application and payment of initial membership fee. Membership can be renewed every two (2) years. Membership Renewal should be made not later than the date of expiry of the membership and by paying the renewal fee. Subsequent expiry date of two (2) years after the initial membership date will be based on the current expiry date of the card plus two (2) years. All unused points will be carried over to the new card if renewal is made before the expiry date or within ninety (90) days from the card’s expiry date. Otherwise, all remaining points will be forfeited.
Lost or damaged Card must be reported immediately and may be replaced by submitting a completely filled-out Application Form, Affidavit of Loss or surrender of damaged card and payment of Replacement Fee. Any points validly earned using the lost or damaged card shall be transferred to the new Card unless otherwise indicated herein. RI shall not be held liable for any points lost or redeemed as a result of the loss or damaged Card.
The Card may be used in all participating Stores and partner establishments as indicated in the Member’s Manual and will earn points by presenting the same before paying.
EARNING and REDEMPTION OF POINTS
Points can be earned and redeemed during the membership period. However, in case of card expiry, all unused points will be carried over to the new card if renewal is made before card expiry or within ninety (90) days upon card expiry. Otherwise, all points will be forfeited.
Rules for points and conversion to peso value are described in the Member’s Manual. Points earned are automatically convertible to equivalent peso value and may be redeemed except as provided herein. A minimum balance of fifty (50) Robinsons Rewards Points (Points) equivalent to Php 50.00 is required to pay using the Rewards points for purchase of merchandise at any participating Stores and partner establishments. RI reserves the right to change the value of earned Points at any time without need of prior notice.
Points earned may be used to pay for any product in any participating Stores except for purchase of Robinsons Gift Certificates and other items or services that RI may include or exclude from time to time at its sole discretion without need of prior notice.
Earning of Robinsons Rewards Points is limited to purchase of merchandise at selling price. Points cannot be earned for wholesale or transactions with corporate discounts, purchases made using Robinsons Rewards Points, purchase of Robinsons Gift Certificates, Business Center payment transactions, exchange of goods, Robinsons Rewards Membership Application Kit and non-merchandise transactions. RI reserves the right to include or exclude any product/s or service/s at any time at its sole discretion without need of prior notice.
Robinsons Rewards Card is not transferable in any case. It is only for use by the cardholder who must present his/ her card in any transaction. Redemption of points can only be done by the Member personally. For this purpose, Member is required to present a valid ID upon redemption. All redeemed Points may no longer be changed or cancelled.
It is the responsibility of the member to keep all transaction receipts should there be a request for points verification.
Points earned cannot be exchanged for cash and cannot be used for other rewards or promos. Exchange or return of goods is not eligible to earn points. RI reserves the right to make adjustments on earned Points as it sees fit including, but not limited to, deduction of Points arising from returned goods or services or from disputes. Point computations on RI’s records shall be deemed correct and any dispute as to the number of Points that the Member can redeem shall be determined exclusively by RI. Should any conflict arise, cardholder agrees that the records of RI shall take precedence over other records, and that the decision of RI shall be deemed correct and final.
Member hereby releases RI, the Stores and all its officers and representatives free and harmless from any claim or damage resulting from the use, redemption of Points and on the issuance of the Card. Goods or services redeemed shall be subject to the return and exchange policy of the participating Stores and RI shall have no responsibility for any claims or dispute relative to the goods or services redeemed.
These “Terms and Conditions” shall be governed by the laws of the Republic of the Philippines.
The provisions of these “Terms and Conditions” as well as all and any other manual, rules and procedures issued by RI from time to time in connection herewith may be cancelled, changed or modified at any time and for whatever reason at the sole option of RI without need of prior notice.
RI reserves the right to terminate the Program at any time at its sole discretion. In the event of termination of the Program, all accrued Points earned in the Card will be terminated unless used within 60 days after the Program’s official date of termination.
The Robinsons Rewards Card is and shall remain the property of RI and must be returned on demand. RI reserves the right to terminate or revoke any Card at its sole discretion in the event of abuse, fraud or violation of any of the provisions of the “Terms and Conditions”, rules, regulations, manuals and policies as determined solely by RI. Termination of the Card results to termination and forfeiture of any and all Points earned.
Any breach of these “Terms and Conditions”, rules, regulations, manuals and policies, whether intentional or not, may result in the termination of the membership, forfeiture of Points and cancellation of all privileges as described above.